Business Improvement Group (BIG)
The principle purpose of this team it to execute the company audit programme, identify key development areas and opportunities for improvement and co-development action plans with function managers

· BIG Audits:

All departmental activities, which impact on the customer and therefore quality, are audited internally on a minimum 6 monthly basis.

Quality Management produces an Internal Quality Audit Programme quarterly, which schedules all internal Audits. The BIG are:

The BIG's role is to understand how different functions in the organisation are performed and to compare how they are documented in the Quality System. It is also to report findings with suggestions for improvement including those from staff, highlighting key areas for development. A feedback meeting is held with the manager in order to agree an improvement plan with agreed timeframes for completion of all agreed actions.

Each audit results in a report that is presented to the manager of the department concerned, which contains observations and comments on how the procedures are working. After the audit report is presented to the Manager, the Internal Auditor and Manager will agree a corrective and preventative action plan to address any key development areas that have been identified during the audit.

Identifying key development areas and the monitoring of procedures means that managers are always looking for ways to improve efficiency and improve service levels. If you have any suggestions, don't hesitate to approach your line manager, they'll appreciate your input.